Right of withdrawal for consumers, consequences of withdrawal

If the contract is concluded between us with the exclusive application of remote communication means (email, fax, letter, etc.), you as the consumer can withdraw your contractual statement in writing (e.g. letter, fax, email) within two weeks without stating reasons or, if the goods have been sent to you before the end of the deadline, by returning the goods. The deadline begins after receiving these written instructions, however not before you receive the goods and also not before the fulfilment of our duties to inform in accordance with § 312c paragraph 2 BGB in connection with § 1 paragraph1, 2 and 4 BGB-InfoV as well as our duties according to § 312e paragraph 1 sentence 1 BGB in connection with § 3 BGB-InfoV. To observe the cancellation period it is sufficient to send the rescission or the merchandise in good time.

The rescission is to be sent to: ERWE-Consult, An der Bismarckhöhe 43, 72406 Wessingen Tel: +49 (0) 7471 707 884-0, Fax: +49 (0) 7471 870 4339

E-mail: info@erwe-consult.de

In the case of an effective rescission the services from both sides are to be compensated and, if need be, use that has been made (e.g. interest) is to be paid back. If you cannot provide us with compensation for the received service wholly or partially or only send the goods back in a deteriorated state, you must replace the value to us in this respect. This does not apply in the case of surrendering the goods if the deterioration of the goods can be ascribed exclusively to the inspection thereof – as it would have been possible, for instance, in a retail store. For the rest you can avoid the obligation to value replacement for goods that have deteriorated due to putting into the intended use by you not using the goods as your own property and by refraining from undertaking anything that impairs the value of the goods. Transportable packaged goods are to be returned to us at our expense and risk. Non-transportable packaged goods will be collected from your premises. Obligations to reimburse payments must be fulfilled within 30 days. The deadline for you begins with sending your notice of withdrawal or the merchandise, for us with the receipt thereof.

Cancellation instructions, cancellation consequences

As a consumer you may return the goods within 30 days without stating reasons. The deadline begins at the earliest on the day after receipt of the goods and the return instructions to be informed in writing and also not before the fulfilment of our duty to supply information in accordance with § 312c paragraph 2 BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV as well as our duties according to § 312e paragraph 1 sentence 1 BGB in connection with § 3 BGB-InfoV. Sending the merchandise or the return request in good time shall suffice to meet the deadline. Only in the case of non-transportable packaged goods (e.g. bulky goods) may you also declare the return initially by means of a return request, i.e. for example by letter or email. In any case returning the goods shall take place at our expense and at our risk. Returning the goods or the return request must also be sent to the following address: ERWE-Consult, An der Bismarckhöhe 43, 72406 Wessingen Tel: +49 (0) 7471 707 884-0, Fax: +49 (0) 7471 870 4339 E-mail: info@erwe-consult.de info@erwe-consult.de In the case of an effective return services received from both sides are to be reimbursed (returned goods to us / your claim to have purchase price reimbursed, exchange or credit note) and reimbursing any possible realised usage (e.g. compensation for use). In the case of a deterioration of the goods value replacement can be demanded. This does not apply if the deterioration of the goods can be exclusively ascribed to the inspection thereof – as would have been possible, for instance, in a retail store. For the rest you can avoid the obligation for value replacement for goods that have deteriorated due to putting to the intended use by you not using the goods as your own property and by refraining from undertaking anything that impairs the value of the goods. Obligations to reimburse payments must be fulfilled within 30 days. The deadline for you begins with sending your return request or the merchandise, for us with the receipt thereof.